FAQ

The lead time for your order will depend on the type of product you order. Generally, orders for cushion covers, throws and table runners will be processed within 3-5 business days. If you need your order sooner, please contact us at info@kushionsandco.com and we will do our best to accommodate your needs.

To unsubscribe from the Kushions & Co mailing list, simply click the “unsubscribe” link located at the bottom of any email you receive from us. You can also request to be removed from the mailing list by sending an email to info@kushionsco.com with “Unsubscribe” in the subject line.

If you need to cancel your order, please contact us as soon as possible by email at info@kushions.co. We will try our best to accommodate your request, however, we cannot guarantee that your order will be cancelled if it has already been processed.

At Kushions & Co, we strive to provide our customers with the highest quality products. Sometimes, due to high demand, certain items may be on backorder. If your order is on backorder, we will notify you as soon as possible and provide you with an estimated delivery date. We apologize for any inconvenience this may cause and appreciate your patience.

Unfortunately, preordering is not available. However, if you have any special requests, please contact us and we will do our best to accommodate.

At Kushions & Co., we want your shopping experience to be as easy and worry-free as possible. When your order is shipped, you will receive an email with a tracking number that will allow you to track the progress of your order. You can also log in to your account and view your order history to track the status of your order. If you have any further questions about tracking your order, please contact us at info@kushionsco.com.

If you need to make changes to an order, please contact us at info@kushionsandco.com as soon as possible. Please include your order number and details of the changes you would like to make. We will do our best to accommodate your request, however, we cannot guarantee that changes can be made once an order has been processed.

We do not offer pick-up services for our products. All orders must be placed online and shipped to the desired destination.

If your order arrives damaged, please contact us immediately at info@kushionsandco.com and we will do our best to resolve the issue. Please include pictures of the damaged items and your order number in your email.

Unfortunately, we are currently only able to ship to customers within Australia.

Unfortunately, we cannot expedite shipping on our products. All orders are shipped according to the shipping option you have selected at checkout. We strive to get all orders shipped as quickly as possible.

Your order will be shipped with Australia Post.

Unfortunately, we are unable to hold orders once they have been placed. We recommend only placing an order when you are ready to receive your items.

At Kushions & Co, we offer free standard shipping on all orders over $150. For orders less than $150, shipping is a flat rate of $ 14.80 If you require express shipping, you can select this option at checkout for an additional cost.

At Kushions & Co, we offer a 30-day return policy on all our cushion covers, throws, and table runners. Customers can return unused items in their original packaging within 30 days of their purchase for a full refund. Please note that we do not cover the cost of return shipping.

We offer a 30-day return policy on all of our cushion covers, throws, and table runners. If you are not satisfied with your purchase, please contact us within 30 days of receipt for a refund or exchange. Please note that all returns must be in their original condition and packaging for a refund or exchange to be accepted.